13 Years Online
Free Delivery
12 Month Warranty
Klarna available
Each and every device that passes through our UK-based workshops undergoes tests and checks carried out by our experienced technicians. Our devices are scored to the strictest diagnostic and grading criteria in the industry to determine their condition.
Our flagship refurbished phones look and feel like new, there's not a screen or body scratch in sight. All our phones have a minimum 80% battery.
In excellent condition, these refurbished phones show little signs of previous use. If there are some micro-surface scratches on the back or screen, these won't be visible beyond 30cm. All our phones have a minimum 80% battery health.
In very good condition, these renewed phones may show slight signs of use. These devices are likely to have light scratches on the body and screen, but these won't be visible once your screen is on. ALL phones have minimum 80% battery.
In good condition, these refurbished phones have been loved and used more visibly. These devices are likely to have light but visible scratches on both body and screen. All our phones have a minimum 80% battery health.
In a fair condition, these phones are fantastic value. Although the body of the device may have scratches and/or small chips – the micro-scratches on the screen won't be visible once the screen is on. ALL phones have minimum 80% battery.
In addition to its impressive hardware, the Refurbished Apple iPhone 11 Pro also boasts a sleek and stylish design that is both functional and aesthetically pleasing. Its durable glass and stainless steel construction not only look great, but also provide added protection against drops and scratches.
The phone’s software is equally impressive, with iOS 13 offering a host of intuitive features and seamless integration with other Apple devices. From the convenience of Face ID facial recognition to the ease of AirDrop file sharing, everything about the iPhone 11 Pro is designed to make your life easier and more enjoyable.
Whether you’re a professional photographer looking for a versatile camera or simply someone who wants the best performance from their smartphone, the Apple iPhone 11 Pro has something for everyone. With its cutting-edge technology and unparalleled user experience, this device truly stands out as one of the best smartphones on the market today.
For those interested in varying storage capacities, options like the iPhone 11 Pro 64GB refurbished and iPhone 11 Pro 256GB refurbished are available, ensuring a fit for everyone no matter their need.
☝️This device has been professionally restored to give you the best experience. It comes with a ☝️12-month warranty &☝️FREE delivery👌 Please view all our refurbished iPhones here.
This device has passed the following tests via our 90-point PhoneCheck inspection by our tech expert engineers and is PhoneCheck Certified.
Highlights include:
Manufacturing new devices is a costly business not only for you but for the environment too. But the process involved in refurbishing an existing device can generate up to 77% less CO₂ than it does to make a new one from scratch. And that’s not where we stop. We pay to plant trees for every ur purchase and trade in. These leafy do-gooders help take more CO₂ out of the atmosphere and fund a whole host of sustainability projects too. Making our pledge an even greener one, whilst you watch your forest grow.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Our return policy lasts 30 days and starts from the date of receipt by you. The product will be eligible for return and refund when received by us in the same condition as issued and unused. All accessories issued with the product including any free add-on products must also be returned in the same condition.
Where there is only 4 days left of said period you will have 5 working days to return the unit/s to us once we have been notified. Units will not be liable for return outside of this period. Where a product has been either damaged or has software encryption it will not be eligible.
Please do not send your purchase back to the manufacturer.
To return an item, please email customer service at hello@ur.co.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
UR Returns Dept
Units 11-15
Lancaster Fields
Crewe
Cheshire
United Kingdom
CW1 6FF
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return as we will not cover any lost or damaged device costs the customer will incur and is liable for these costs.
Please remember to remove the following before returning your device:
Failure to do so will lead to a delay in the processing of your return and/or prevent it from being processed.
There may be occasions where a partial refund may be provided if your returned product does not meet these terms, or your return may be rejected and your device returned to you. These are evaluated on an order-by-order basis.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Following this contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at hello@ur.co.uk or call 0333 222 6595.
We replace items only where they have been supplied defective or damaged. If you wish to exchange your product, please contact us within 24hrs of receipt Mon - Fri, 9am-5pm. Email hello@ur.co.uk or alternatively call: 0333 222 6595.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
The phone is in perfect condition and delivery was very prompt. I had a question, phoned customer service and spoke directly to Josh who was absolutely great. I would thoroughly recommend this company
No problems as you would expect Many thanks Ed😀
Delivered with care
Phone arrived in excellent condition as stated very pleased but not very happy with what was in the box as it was missing plug and cable connection messaged Twice but no response
I do not normally write reviews, but the service I have received from UR was first class - well done and thanks for taking the time to track my order and keep me informed - really well done.
After a shaky start with no contact for quite a few days, when I chased my order it all went well. Very good service from the girl I spoke to who confirmed my order and then upgraded me to express delivery. It arrived the next day as promised - a great phone in good condition, lots of extras and even a packet of sweets. Very please with service & would use again if anyone else in family meeds a replacement phone. Bargain compared to new prices. All works as described - many thanks.
Apple iPhone 11 Pro - Unlocked
Phone arrived quickly and is in good condition.
Arrived within 7 days as suggested when I bought it. Exactly as described in the information on the web site. Pristine, flawless and battery conditoin was 100%. Fully satisfied with the Professinal Service
Arrived within 2 working days. Phone is brilliant, it came with a case and a glass screensaver. As I ordered Friday evening wasn’t sure when it would arrive. Email was answered in about 30 minutes and phone arrived on Tuesday. An impressive service which I will use again.
All as expected, good delivery time and product
How long will it take to be delivered
After the screen on my existing phone went on the blink I decided that a similar phone would be best rather than a new one. Very pleased with UR, the battery holds a good charge and everything works OK. The silver around the edge of the phone is a bit scratched…but good value for the price.
Purchased an iPhone 11pro good condition then spent 5 days paranoid! it was absolutely fine no marks works great, going to order another one for my husband, you also get added extras screen saver case and a years insurance! not to mention a tree planted! I hate waste but the IPhone 6 with the 1 hour battery time had to go, it feels good to buy something that looks and works as new it's not always about the money.
Refurbished phones at the
best price, guaranteed
Peace of mind with
12 months warranty
Free delivery
on all UK orders
Charging change by planting
trees with every purchase